Wildies Terms and Conditions
These Terms and Conditions govern your use of our platform and form a binding agreement between you and Wildies. By creating an account with us, you confirm that you accept these terms in full and agree to comply with them throughout your relationship with us.
We operate under a gaming licence issued by the Anjouan Gaming Authority, Union of Comoros, licence number ALSI-152406026-FI2, verified and in good standing. This licence permits us to offer casino games and related services to eligible players, including those accessing our platform from the United Kingdom.
Players should note that these terms may be updated periodically to reflect regulatory changes or service improvements. Continued use of our platform after any update constitutes acceptance of the revised terms.
Account Opening and Eligibility
All users must be at least 18 years of age to register an account with us. We do not permit account creation by individuals who are prohibited from gambling under the laws of their country of residence.
Registration requires accurate personal information including full name, date of birth, residential address, and a valid email address. One account per person is permitted, and we reserve the right to suspend or close duplicate accounts identified through our internal monitoring systems. Where a household or shared device is used by multiple players, we may request additional information to confirm distinct identities.
Users residing in jurisdictions where online gambling is restricted or prohibited are not eligible to use our services. We reserve the right to decline registration or close accounts where eligibility cannot be confirmed.
KYC and Identity Verification
Account verification exists to confirm your identity, protect against fraud, and meet our obligations as a licensed operator. We require this process for all players before withdrawals can be processed.
Verification typically involves submitting a government-issued photo identification document, proof of address dated within the last three months, and in some cases a payment method verification. Our team reviews submitted documents and may request further information where discrepancies arise. Processing times vary depending on document quality and volume of requests.
Failure to complete verification when requested may result in withdrawal delays or account restrictions. We reserve the right to withhold funds until identity checks are satisfactorily completed.
Account Security and Password Confidentiality
When you create an account with us, you become responsible for maintaining the confidentiality of your login credentials. We ask that you select a strong password and avoid sharing it with any third party.
We employ encryption and security protocols designed to protect account data from unauthorised access. Despite these measures, players remain accountable for activity occurring under their credentials, including transactions made by someone who gained access to their account details. We recommend enabling any additional security features available, such as two-factor authentication where offered.
Should you suspect unauthorised access to your account, you must notify us immediately so that appropriate action can be taken.
Deposits and Account Funding
We require all deposits to be made using payment methods registered in your own name. Deposits made through third-party accounts or payment instruments belonging to another individual will not be accepted.
Minimum and maximum deposit limits apply and are displayed within the cashier section of our platform, with values shown in pounds sterling for UK players. We reserve the right to decline or reverse any deposit that appears inconsistent with our fraud prevention policies. Transaction fees, where applicable, are disclosed prior to confirmation of payment.
Players retain the right to set their own deposit limits through our responsible gambling tools, which we encourage all users to review.
Withdrawal Procedures and Verification
We want to be clear about our withdrawal process from the outset. Withdrawals are subject to successful completion of identity verification and may be delayed until this process concludes.
Funds are typically returned using the same method used for deposit, where this is possible, in accordance with anti-money laundering obligations. Processing times vary by payment provider, and we reserve the right to request additional documentation before releasing larger withdrawal amounts. Withdrawal requests exceeding unusual patterns may be subject to manual review by our compliance team.
Players have the right to query the status of a pending withdrawal through our support channels at any time.
Bonus Rules and Wagering Requirements
Bonus terms are in place because promotional offers carry specific conditions that must be honoured before related winnings become withdrawable. All bonuses offered on our platform are subject to individual terms displayed at the time of the offer.
Wagering requirements specify the number of times bonus funds must be played through before withdrawal eligibility applies, and these figures vary between promotions. We reserve the right to restrict, cancel, or reclaim bonus funds where we identify abuse of promotional terms, including but not limited to multiple accounts, coordinated play patterns, or use of prohibited betting strategies designed to minimise risk while extracting bonus value. Specific games may be excluded from contributing towards wagering requirements.
Players are entitled to review full bonus terms before opting in, and we recommend doing so to avoid confusion regarding eligibility or expiry.
Inactive and Dormant Accounts
Accounts with no login activity for twelve consecutive months are classed as dormant under our policy. We reserve the right to apply a dormancy fee or close such accounts in accordance with applicable regulations.
Before any dormancy action is taken, we attempt to notify the account holder using the contact details provided at registration. Remaining balances on dormant accounts are handled in line with our internal procedures, and players may reactivate an account by contacting our support team and completing any outstanding verification requirements. We do not apply dormancy fees without prior notice where reasonably possible.
Players retain the right to request closure of a dormant account and withdrawal of any remaining eligible balance, subject to standard verification checks.
Game Fairness and RNG Systems
Our platform uses random number generator technology audited by independent testing bodies to ensure fair and unpredictable game outcomes. We do not manipulate game results in favour of our platform.
Game providers integrated into our platform are subject to their own testing and certification processes, and return-to-player percentages are published where available for individual titles. Technical faults occasionally occur, and we reserve the right to void affected rounds or adjust balances where a clear malfunction has been identified. We do not guarantee uninterrupted access to any particular game at all times.
Players may request information regarding the fairness certification of specific games through our support channels.
Prohibited Conduct and Fraudulent Activity
Users must not engage in fraudulent, deceptive, or manipulative conduct while using our services. This includes, but is not limited to, the use of stolen payment methods, false identity documents, chip dumping, collusion between players, exploitation of software bugs, or the use of automated betting tools.
We actively monitor account activity for patterns consistent with fraud, bonus abuse, or attempts to circumvent our verification procedures. Where such conduct is identified, we reserve the right to suspend the account immediately, withhold associated funds, void winnings obtained through prohibited methods, and report the matter to relevant authorities where required. Accounts found to be operating in breach of these provisions may be permanently closed without prior warning.
- Creating multiple accounts to claim duplicate bonuses
- Using VPNs or proxy tools to misrepresent location
- Attempting to reverse or dispute legitimate transactions with payment providers
- Colluding with other players to gain unfair advantage
Users found engaging in any of the above forfeit their right to associated winnings. We reserve full discretion to determine whether conduct constitutes a breach of this section.
Responsible Gambling and Self-Exclusion
We provide tools to help players manage their gambling activity responsibly, including deposit limits, time-out periods, and self-exclusion options. These tools can be accessed through account settings or by contacting our support team directly.
Self-exclusion requests are actioned promptly and remain in effect for the period selected by the player, during which account reactivation is not possible. We encourage players who feel their gambling may be becoming problematic to make use of these tools or seek support from recognised organisations. Marketing communications are suspended automatically for self-excluded accounts.
Players retain the right to extend a self-exclusion period but cannot shorten or reverse it before the agreed term has elapsed.
Complaints and Dispute Resolution
Players wishing to raise a complaint should contact our support team in the first instance, providing relevant account and transaction details. We aim to acknowledge complaints promptly and investigate thoroughly.
Where a complaint cannot be resolved internally to the player's satisfaction, it may be escalated to an independent alternative dispute resolution service recognised under our operating licence. We retain records of complaints and resolutions in accordance with our regulatory obligations. Players are encouraged to provide as much supporting information as possible to assist a timely outcome.
Players have the right to pursue external dispute resolution where our internal process does not resolve the matter satisfactorily.
Intellectual Property Rights
All content displayed on our platform, including logos, graphics, game designs, and software, remains the property of Wildies or our licensing partners. Users are not permitted to copy, reproduce, or distribute this content without prior written consent.
Game software and related technology are licensed to us by third-party providers under agreements that protect their respective intellectual property rights. Unauthorised use of our branding or platform content for commercial purposes is strictly prohibited and may result in legal action. This protection extends to any proprietary tools or systems developed specifically for our platform.
Players are granted a limited, non-transferable right to access our platform for personal entertainment purposes only.
Anti-Money Laundering Policy
We maintain a strict anti-money laundering policy designed to prevent our platform from being used for illicit financial activity. All players are subject to ongoing monitoring regardless of account activity level.
Our compliance procedures include source-of-funds checks, transaction pattern analysis, and enhanced due diligence for accounts exhibiting unusual deposit or withdrawal behaviour. Where we identify activity that may indicate money laundering or other financial crime, we reserve the right to suspend the account, freeze associated funds, and report the matter to relevant financial intelligence authorities as required by law. We do not disclose the details of such investigations to the account holder during an active review.
- Verification of identity and address for all players
- Monitoring of deposit and withdrawal patterns for inconsistencies
- Enhanced checks for politically exposed persons where applicable
- Mandatory reporting obligations under financial crime regulations
Players are required to cooperate fully with any request for additional documentation made under this policy. Refusal to provide requested information may result in continued account suspension until the matter is resolved.
Voluntary Account Closure
Players wishing to close their account may do so at any time by contacting our support team. We process closure requests promptly once any pending verification or transaction matters are resolved.
Remaining eligible balances are returned to the player subject to standard withdrawal verification procedures. Accounts closed voluntarily cannot be reopened under the same credentials, though players may register a new account where permitted under our eligibility criteria. We retain certain account records for the period required under applicable regulatory and legal obligations even after closure.
Players retain the right to request confirmation once account closure has been completed.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws applicable to our operating licence issued by the Anjouan Gaming Authority. Any disputes arising from use of our platform are subject to the jurisdiction associated with that licensing framework, without prejudice to any statutory rights available to UK consumers.
Where local consumer protection laws grant additional rights to players in the United Kingdom, those rights remain unaffected by this governing law clause. We aim to resolve disputes fairly and in accordance with recognised industry standards wherever possible.
Players retain the right to seek independent legal advice regarding their position under these terms at any time.
Responsible Gambling Disclaimer
Our services are intended for players aged 18 and over. Gambling should be approached as a form of entertainment, not a means of generating income, and we encourage all players to gamble within their means.
If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, operated in partnership with GamCare. Our platform also provides self-exclusion and deposit limit tools to help you stay in control of your play.