Privacy Policy
At Wildies we take the protection of your personal data seriously. This policy explains what information we collect, why we collect it, and how we safeguard it in line with the General Data Protection Regulation (GDPR) and applicable data protection standards. By using our platform you acknowledge the practices described below.
1. Nature and scope of personal data collected
When you register an account with us, we ask for certain details that allow us to verify your identity and provide our services lawfully. This includes information you give us directly during sign-up, as well as data generated automatically as you use our platform.
The categories of personal data we process include:
- Identification details such as full name, date of birth and residential address
- Contact information including phone number
- Payment and transaction data related to deposits and withdrawals
- Account activity, including game history and betting patterns
- Technical data such as IP address, device type and browser information
- Verification documents submitted during our know-your-customer checks
2. Purposes and objectives of data processing
To provide our casino services responsibly, we need a legal basis for every piece of data we handle. Our processing is grounded in contractual necessity, legal obligation, and in some cases our legitimate interest in running a secure platform.
We process personal data for the following purposes:
- Verifying your identity and age before granting account access
- Processing deposits, withdrawals and payment transactions
- Preventing fraud, money laundering and unauthorised account activity
- Complying with licensing and regulatory obligations
- Communicating important account and service updates
- Improving our platform through analysis of usage patterns
3. Security measures and technical integrity
We apply encryption protocols to protect data transmitted between your device and our servers. Access to personal data within our organisation is restricted to staff who require it to perform their duties, and we conduct regular reviews of our systems to identify vulnerabilities. Payment information is handled through secure processing channels that meet recognised industry standards. No system is entirely immune to risk, which is why we continuously monitor our infrastructure for unusual activity.
4. Sharing information with third parties
Under GDPR, we may only share personal data where there is a legitimate reason and an appropriate legal basis for doing so. We do not sell personal data to third parties for marketing purposes under any circumstances.
We may share information with the following categories of recipients:
- Payment processors to facilitate deposits and withdrawals
- Identity verification providers for KYC and age checks
- Regulatory authorities where required by law
- Fraud prevention and anti-money laundering agencies
- IT service providers who support our technical infrastructure
5. Cookie management and similar technologies
Your browsing experience on our platform relies on cookies and similar technologies that help us remember your preferences and keep your session secure. Some cookies are essential to the functioning of our site, while others support analytics and personalisation.
You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect how parts of our platform perform, though core account and security functions will remain available.
6. Data retention period
We want to be clear about how long we hold your information. Personal data is retained for as long as your account remains active, and for a further period afterwards where required to meet regulatory, tax or anti-money laundering obligations. Once these retention periods expire, data is securely deleted or anonymised in accordance with our internal data handling procedures.
7. User rights over their data
When you share personal data with us, you retain a set of rights over how that information is used. These rights exist to give you meaningful control over your personal data throughout your relationship with us.
You have the right to:
- Access the personal data we hold about you
- Request rectification of inaccurate or incomplete data
- Request erasure of your data, subject to legal retention obligations
- Object to certain types of processing
- Request portability of your data to another provider
To exercise any of these rights, you can contact our support team through the channels listed in your account dashboard.
8. International data transfers
We sometimes transfer personal data to service providers located outside the United Kingdom or the European Economic Area. Where this occurs, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognised under GDPR.
These safeguards are designed to ensure that your data receives a consistent level of protection regardless of where it is processed. We review our third-party arrangements periodically to confirm these protections remain in place.
9. Privacy policy updates
To reflect changes in our services or legal obligations, we may update this policy from time to time. Any significant changes will be communicated through your account or via a notice on our platform, and continued use of our services after such updates constitutes acceptance of the revised terms.
10. Contact information
Your data belongs to you, and we want any questions you have about this policy to be easy to raise. If you have concerns about how your personal data is processed, or wish to exercise any of the rights outlined above, our support team is available to assist through the contact options provided within your account.
We aim to respond to all privacy-related enquiries promptly and in accordance with our regulatory obligations. Where we are unable to resolve a concern directly, you retain the right to lodge a complaint with the relevant supervisory authority.
Responsible Gambling
Gambling should always remain an enjoyable form of entertainment. If you feel your gambling is becoming a cause for concern, free and confidential support is available through GamCare on 0808 8020 133. Our platform is intended for use by individuals aged 18 and over only.